According to Wikipedia, outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity that is or could be done internally and sometimes involves transferring employees and assets from one firm to another. This is quite common nowadays for start-ups that are on a tight budget or even large-scale businesses because of its financial advantages. Businesses from multiple countries hire workers remotely or tie up with other companies from other countries to reduce and control the operating cost, improves company focus, gains access to world class facilities and other common reasons for outsourcing. Question is why do many companies overseas outsource to the Philippines? What does the Philippines have that makes many foreign investors attractive to Filipino workers? I will list down frequent reasons:
- Fluency in English both written and verbal
- Abundance of highly skilled talents
- Outstanding work ethics
- Time difference not an issue
- Cultural compatibility
- Stable infrastructure
- Latest technology
- High level of productivity
- Affordable labor cost yet quality result
- Economic Growth and Stability
- Data privacy and security
- Government support
Summarizing the list for the BPO industry, not only because we have world class facilities and other factors I mentioned, it is because Filipino workers are great in customer service roles. We are known for being service-oriented and diligent. The strong patience shown to its customers is renowned for fantastic service.
This is why Support Staff values the contribution of its employees where in return, the company honored and gave all benefits and privileges to the employees which we considered keys showing their support for the growth of business and its partners.